All items are thoroughly inspected by watchmakers before they leave the factory for shipping. In the unlikely event that your item arrives damaged during transit, you may be eligible for a one-to-one exchange. Eligibility for exchange shall be on a case-by-case basis and only after your return is received and inspected. We will notify you of the approval or rejection of your exchange.
If you are approved, a new watch (if stock is available) shall be shipped to you without charge. If stock is unavailable, we will offer either a replacement of the affected part(s), a repair, or a refund.
We only repair or replace items if they are defective or damaged in transit. You will need to send pictures of the exterior of the shipping package in its entirety to help in your claim. You will be requested to take a picture of your warranty card to ensure the information tallies with your original order details as well. From there, we will make the necessary arrangements.
Please note that repairs may take up to 2-3 months depending on the condition of the watch. If you are uncomfortable with the waiting time, do consider before sending your watch back to the repair center.